Connectivity Troubleshooting Guide
If you are having trouble connecting your phone to your eTAPE, try the following tips. If you're still having trouble, call or text us for help at 412-254-3011, or send an email to firstname.lastname@example.org
1. Sometimes the scan operation fails. When this happens, the Bluetooth button turns from orange to white. Simply press the Bluetooth button again until the phone starts scanning and the button turns orange.
2. Sometimes the phone connects, but the eTAPE doesn't appear to connect or vice-versa. If this happens, try starting the scan over by pressing the Bluetooth button until it turns orange, and the phone starts scanning again.